FAQ

Usvirelo™ offers home décor and crystal décor, with a focus on crystal trees and crystal sculptures. Please review the individual listing for materials, measurements, included items, and intended use.

Usvirelo™ is operated by Shanghai Kexinzhixuan Network Technology Co., Ltd.. The owner is Ao Min.

Materials vary. A design may combine natural stone with wire, glass, metal, or other components. Use the specific product description as the reference; “crystal décor” is not a statement that every component is natural crystal.

Natural stones vary in shade, veining, inclusions, transparency, and shape. Hand-assembled arrangements may also vary slightly. Screen settings and lighting can affect appearance. Damage, incorrect materials, or material differences from the listing should be reported to us.

Our products are decorative objects. References to love, harmony, prosperity, or positive energy describe symbolism and styling, not promises of therapeutic effects, wealth, or other measurable results.

Follow the care instructions supplied with the item. Place décor on a stable surface, handle crystal points and delicate branches carefully, and keep small or sharp components away from children and pets. Decorative items are not toys. For candle holders, follow the product-specific candle and heat-use instructions; do not assume every crystal piece is suitable for an open flame.

Available payment methods are displayed at checkout and may vary by location or device. Prices are shown in U.S. dollars (USD) unless another currency is clearly displayed. See Payment & Security.

Normal processing takes 2–4 business days after payment confirmation and any necessary verification. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.

Standard carrier transit generally takes 10–15 business days after dispatch. Processing time is additional. Estimates are not guaranteed arrival dates and can be affected by customs, carrier delays, weather, or holidays.

Available shipping methods and charges are displayed at checkout before payment. There is no blanket promise of free shipping unless a specific offer states it.

We primarily serve the United States. Other destinations, Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses depend on available services and checkout eligibility. Orders may ship from our facilities or fulfillment partners; the shipping origin may differ from our business address. Some orders may arrive in separate packages.

We normally email tracking details once the order has shipped and tracking is available. A new label may need time to show its first carrier scan.

Contact service@usvirelo.com with your order number and tracking information. If tracking says delivered, first check your delivery area, household, reception, and neighbors. We can still review the claim; a delivered scan does not automatically close it.

Contact us as soon as possible. We will try to help before fulfillment begins, but cannot guarantee changes after processing or shipment preparation starts. No cancellation fee applies to a successful cancellation before fulfillment.

Request an eligible return within 30 calendar days after confirmed delivery. Conditions are explained in our Return & Refund Policy.

Email service@usvirelo.com with your order number, item, reason, and any relevant photos. Contact us before shipping the item; we will provide the appropriate return address and instructions after approval.

Customers generally pay return shipping for preference-based returns. Confirmed problems attributable to us are resolved without additional costs caused by our error. No restocking fee is charged for approved returns. Original shipping charges are generally not refunded for preference-based returns.

Contact us within 7 calendar days after delivery with your order number and clear photos or videos where appropriate, including packaging and the shipping label. Confirmed problems attributable to us receive an appropriate solution at no additional cost caused by that error. Mandatory consumer rights remain unaffected.

After an approved return is received, inspected, and approved for refund, we normally initiate the eligible refund to the original payment method within 5–10 business days. Your payment provider may take additional time to post it.

Exchanges depend on stock availability. If a direct exchange is unavailable, we may arrange an approved return and ask you to place a new order.

Support hours are 8:00 AM–10:00 PM, China Standard Time (UTC+8). We aim to reply within 24 hours. Email service@usvirelo.com or call +86 193-7499-3775.